Returns & Exchanges

At Skinstitut, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a 30-day return policy for items purchased through our official online store.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via email with your order number and the reason for your return to receive a Return Authorization form.

• 2.
  Pack Your Items

  Ensure the products are securely packaged in their original boxes to prevent damage during transit back to our warehouse.

• 3.
  Ship the Package

  Affix the provided return label or use a trackable shipping service to send your items to our designated returns center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.